About Swindon Water Softeners
Find Out More
Who We Are
Swindon Water Softeners Ltd is a sister company to The Water Softener Company Limited, which is based in Chippenham.
Our Company Registered Number is 14806498 and the registered office address is 8 Sheldon Road, Chippenham SN14 0BN because that is where The Water Softener Company is based.
This business will use the trading names “Swindon Water” and “Swindon Water Softeners” as well as the formal Limited company name.
We have leased premises in Basepoint and our full postal address is:
Unit 90 Basepoint
Rivermead Drive
Swindon SN5 7EX
Telephone 01793 940409
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We use a computer switchboard and you may get menu choices, you may get an answering service, depending on when you might call, how busy everyone is and who might be available. If you call and are asked to leave a message, please say clearly why you are calling because the computer will try and direct the message appropriately.
Our general email address for Swindon is [email protected]. You may receive emails from individuals or from different parts of the group, but whenever possible, if you write to info@, you should receive a reply from info@ too.
As we are part of a group, there is a group VAT number – GB293 4726 73
Facebook: @swindonwater
Instagram: @swindon_water
Everything that we do is determined in law by the Consumer Rights Act 2015 which seeks to ensure that Consumers are treated fairly and that they have an understanding of what is expected of themselves, as well as what to expect from us. To that end, our Terms of Business are available to all of our customers and are automatically sent out with any order confirmation paperwork BEFORE a customer commits to an order.
As expected, the Terms include how to change an order, cancel an order, what to expect in the way of charges if part of an order is bespoke, when and how payment is required and so on. We do our best to not use paper for environmental reasons, so we do send everything out by email and we keep emails as our record of customer acceptance, satisfaction and when they arise, of complaints to. If you would like to see our Terms of Business, please email us and explain why.
Data Protection
We are registered with the Information Commisioner’s Office (ICO) and our full policy is available if you wish to see it. Simply, make your request by email.
Our website has been designed and produced by Paula at Swindon Design.
Our SEO is handled by Scott at Illogic.